From 1 July 2025, FV Hospital is officially recognised by the Ho Chi Minh City Department of Health and Ho Chi Minh City Social Insurance as a designated primary healthcare facility under the Social Health Insurance system. As a result, BHYT will cover 100% of eligible costs – within the entitlements set by the Ministry of Health – for services provided at FV Hospital’s Emergency Department and all outpatient clinics.

This initiative reflects FV Hospital’s commitment to reducing the financial burden on patients and improving access to modern healthcare for the community.

Services Covered by Social Health Insurance at FV Hospital

For patients receiving outpatient consultations and treatment, coverage applies in the following cases:

• Patients who have registered FV Hospital as their primary healthcare facility under the Social Health Insurance system.
• Patients receiving emergency care, and gastrointestinal endoscopy procedures.
• Patients with a valid referral letter.
• Patients receiving outpatient consultations and treatment for conditions listed in the List of Conditions Eligible for Treatment at the Primary Level (Appendix 2 under Circular 01/2025/TT-BYT). This includes outpatient care at the Oncology Department, such as chemotherapy and radiotherapy.

For inpatients (no referral letter required):

• Procedures performed in Cathlab.
• Knee, hip, and shoulder replacement surgeries in the Bone and Joint Centre.
• Phaco surgery and vitrectomy for retinal detachment in the Ophthalmology and Refractive Surgery Department.

All services are provided in accordance with the official lists of medical procedures, medications, medical supplies, and reimbursement rates as stipulated by the health insurance regulations.

Important Note: Social health insurance can be used alongside private insurance and the FV Membership Programme. If patients hold all three types of insurance, please inform FV staff to ensure you receive the maximum benefits.

Social Health Insurance Application Process at FV Hospital:

• New patients: Please inform the reception staff about your social insurance card during your first visit.
• Returning patients: Notify the medical secretary in advance so your records can be reviewed, and you can be guided through the insurance procedures.
• For detailed assistance, please visit the Social Health Insurance Service Counter (Indochine Lobby, G Floor) or call the hotline at (028) 35 11 33 33.

To make using Social Health Insurance at FV more convenient, you can register FV Hospital as your primary healthcare facility. Registration can be completed directly at the Social Health Insurance Service Counter at FV or online via the public service portal: https://dichvucong.baohiemxahoi.gov.vn

For patients enrolled in Social Health Insurance through their employer, please contact your company’s insurance representative for assistance.

If you have any questions about Social Health Insurance at FV, please contact the Information and Appointment Centre via hotline (028) 35 11 33 33 or email: information@fvhospital.com

At FV, there is no distinction between social health insurance patients and private patients.

All patients receive the same high standard of care, delivered with fairness, respect, and in line with international medical standards.

Social health insurance patients at FV are not required to queue early, have no limitations on consultation time, and are free to choose their doctor.
In other words, the quality of service and attention is always the same for everyone.

Through fair pricing policies – at half the cost of leading hospitals in the region – along with financial support for uninsured patients, the implementation of social health insurance, and instalment payment programmes, FV is helping to remove financial barriers – the primary reason many people delay treatment.

FV understands that health cannot wait. We are committed to making international-standard medical services more accessible to the Vietnamese community – reaching more patients and supporting more families.