Ms N.M. Anh, 64 years old, from Tay Ninh, is the fortunate recipient of FV Hospital’s Q4/2024 Service Quality Survey Award. Due to her busy work schedule at the beginning of the year, FV Hospital arranged for her award to be delivered remotely via postal service.

Ms Anh, a long-time entrepreneur in the interior design industry, prioritizes both her personal health and the well-being of her family. She has sought medical care from various healthcare providers in search of a service that meets her expectations. During her first visit to FV Hospital, she shared: “The doctors are attentive, caring, and truly listen to their patients, which made me feel reassured throughout my consultation.” This positive experience was further enhanced by the unexpected award she received at the start of the year.

Speaking about the award, Ms Anh shared her surprise upon receiving the notification, as she had not expected that participating in a survey would bring her such good fortune. She also mentioned that, although she had not been aware of this programme before, she appreciates the initiative and was delighted to be chosen as the lucky recipient.

Reflecting on her visit to FV, Ms Anh highly valued the service quality and dedication of its healthcare professionals. She shared, “I have never experienced a hospital that follows up with patients so thoroughly reminding them of appointments and gathering feedback after their consultations. I am extremely satisfied, particularly with the hospital’s attentive customer care.”

FV Hospital greatly values the feedback and trust of patients like Ms Anh. Contributions like hers help FV continuously improve its service quality, ensuring the best possible experience for patients and clients who choose the hospital for their healthcare needs.

Once again, FV Hospital extends its congratulations to Ms N.M. Anh for receiving the award from the Service Quality Survey Programme. We wish her and her family good health and happiness in the year ahead!