Starting from 1 July 2025, FV Hospital will officially expand the acceptance of Social Health Insurance coverage to include all patients receiving outpatient consultations, diagnosis, and treatment, as well as emergency care. The hospital will also continue to accept insurance coverage for patients undergoing cancer treatment (chemotherapy and radiotherapy), and for inpatient care involving procedures performed in the Cathlab, Joint replacement surgeries (knee, hip, and shoulder), Phaco surgery, and Retinal detachment treatment.

Notably, the Ho Chi Minh City Department of Health and Ho Chi Minh City Social Health Insurance have officially recognised FV Hospital as a designated primary healthcare facility under the Social Health Insurance system, effective 1 July 2025. Patients who register FV as their primary healthcare provider under Social Health Insurance, or receive treatment at FV’s Accident & Emergency Department or outpatient clinics, will be entitled to 100% health insurance coverage within the scope regulated by Social Health Insurance, without requiring a referral letter.

From today, the public can register FV as their primary healthcare facility to enjoy full Social Health Insurance benefits while accessing medical services at an international-standard hospital – proudly accredited with the JCI Gold Seal of Approval for quality and safety in healthcare four consecutive times.

Specifically, Ms Dao Thi Ngoc Bich, Head of Insurance Services at FV Hospital, stated: “Starting July 1, 2025, Social Health Insurance will cover 100% of eligible costs – within the scope regulated by the Ministry of Health – for the following cases when patients visit FV Hospital for consultation and treatment”:

For outpatient consultations and treatment:

• Patients who have registered FV Hospital as their primary healthcare facility under the Social Health Insurance system.
• Emergency care or gastrointestinal endoscopy procedures.
• Patients with a valid referral letter.
• Patients receiving outpatient treatment for conditions listed in the List of Conditions Eligible for Treatment at the Primary Level (Appendix 2 of Circular 01/2025/TT-BYT), including many serious illnesses – such as outpatient cancer care (chemotherapy and radiotherapy).

For inpatient treatment (no referral letter required):

• Procedures performed in the Cardiac Catheterization Laboratory (Cathlab).
• Knee, hip, and shoulder joint replacement surgeries performed in the Bone & Joint Centre.
• Phaco surgery and vitrectomy for retinal detachment performed in the Ophthalmology & Refractive Surgery Department.

“We are ready to support patients who wish to register or switch their primary healthcare provider to FV Hospital,” Ms Dao Thi Ngoc Bich emphasized, adding: “Our dedicated Insurance team will also assist with step-by-step guidance to ensure patients receive the maximum health insurance benefits, including valid referral support when needed.”

Receive up to billions in coverage when treated at FV Hospital under Social Health Insurance 

Dr Jean-Marcel Guillon, CEO of FV Hospital, emphasized: “This is a major effort by FV Hospital to implement Social Health Insurance coverage for all patients seeking consultation and treatment at FV. We have invested time in developing our infrastructure, training staff, and upgrading systems to ensure that every patient – regardless of whether they use health insurance or not – receives the same standard of high-quality care, provided by well-trained doctors, with the same medical equipment, medications, and service standards. We do not segregate or differentiate between types of healthcare services at FV.” He added: “From January 1, 2026, FV will further expand Social Health Insurance coverage to include all inpatient treatment services, allowing patients to enjoy maximum health insurance benefits when receiving care at FV Hospital.”

At FV, we provide guidance to help patients use social health insurance alongside  private health insurance and the FV Membership Programme. This allows patients to combine the benefits of all their insurance plans, significantly reducing their financial burden while receiving international-standard medical care and treatment at FV. As a result, patients’ actual out-of-pocket expenses for treatment at FV are minimised.

For nearly ten years, since FV Hospital has accepted health insurance payments for selected specialized services – including the Hy Vong Cancer Care Centre, Cathlab, Ophthalmology & Refractive Surgery Department, and Orthopaedics Department. During this time, many patients have had up to 50% of their treatment costs covered by health insurance, with some cases receiving reimbursements exceeding VND 1 billion.

Recently, FV has also introduced an instalment payment programme for hospital fees and medical services, helping to further ease the financial burden of consultations and treatment for patients.

Convenient Social Health Insurance Procedures for a Smooth and Comfortable Patient Experience

Implementing Social Health Insurance in an international private hospital like FV requires significant investment in technology systems, human resources, and operational processes. To ensure patients can easily access social health insurance services at FV, the hospital has trained a team of 70 dedicated insurance specialists to provide guidance and support. FV staff are also ready to assist patients with registering or changing their designated primary healthcare facility, and navigating the process of obtaining valid referral letters when required.

FV Hospital’s gradual implementation of health insurance coverage for all consultation, diagnostic, and inpatient/outpatient treatment services – along with its official designation as a primary healthcare facility under the Social Health Insurance system – represents a significant step forward in improving healthcare quality for the community. This development also creates greater opportunities for families to access high-quality medical services at reasonable costs, supporting the government’s practical and humanitarian goal of achieving universal health insurance coverage.

With a pricing policy set at just 50% of comparable hospitals in the region, hospital fee support of up to 20% for uninsured patients, continuous expansion of services covered under health insurance, and the recent launch of an instalment payment programme, FV is removing financial barriers – the very obstacle that prevents many people from seeking timely treatment.

For more information about FV’s health insurance policies or to register FV as your designated primary healthcare facility under the Social Health Insurance system, please contact us directly or via our hotline at (028) 35 11 3333.